Anyone who’s worked on a service desk knows that a large percentage of tickets aren’t complex — they’re repetitive. Slow laptops, applications that won’t launch, VPNs dropping, or devices running out of disk space. Users usually raise a ticket once the issue has...
Digital transformation has fundamentally changed how businesses operate, placing a greater emphasis than ever before on the quality of digital employee experiences. With endpoints becoming critical to daily productivity, it is essential to assess how well platforms...
I recall a conversation many years ago with Sumir Karayi, the then CEO of 1E. AppClarity, 1E’s SAM solution had just been released and we were chatting around what I thought of the product. In that conversation I recall telling Sumir that I thought AppClarity was...
In the dynamic landscape of technology, where innovation is constant and upgrades are frequent, the concept of prolonging the lifespan of personal computers, has emerged as a sustainable alternative with multifaceted benefits. This strategy goes beyond mere...
In today’s digital era, businesses are increasingly focused on improving the digital employee experience to boost productivity and enhance overall operational efficiency. A seamless and user-friendly digital environment enables employees to collaborate...
In today’s digital age, managing employees’ digital experience is crucial for the success of any organization. The digital tools and platforms used by employees can greatly impact their productivity, engagement, and overall satisfaction. As a manager, it...
