We achieve service excellence with the 1E Platform
With our managed services offering, our capabilities extend from design and delivery, into run, with full reporting and augmentation capabilities to ensure that you get the most out of your 1E investment. How do we do this?
We have client success because our expertise identify service optimization opportunities post deployment and translate these into actionable deliverables within the 1E platform.
Our deep knowledge beyond the 1E platform allows us to integrate multiple data points across our clients, leading to more visibility, greater value and more efficient IT delivery.
Through continual value creation, we make the 1E platform an intrinsic part of your IT delivery model, providing a more efficient service, resulting in a drastically improved end user experience
We make our customers successful by extracting continual value out of the 1E platform
Why engage us to deliver your managed services?
SAAS does not always lend itself to a client being able to extract the maximum value out of the 1e platform if they don’t have the required skills.
Lack of Skills
A relatively new discipline, Digital Employee Experience (DEX) skills are scarce. Our core team has a successful and replicable delivery model.
Skills to extract the most benefit out of the platform are costly as they typically require both technical and business analysis skills
Without deep integrations and embedding the 1E platform into BAU, use cases are typically limited and the full benefit of a DEX solution is not realized.
How can we help you achieve service excellence with the 1E DEX Platform?
Read our case study with 1E to discover
- How sustainableIT overcomes the challenging IT skills shortage and reduces costs
- Creates internal specialists, pools real-time data, and writes and deploys automated rules that run more than 1.5M autonomous remediations per month
- Reduces workplace incident volume by as much as 23% per month
- Saved hundreds of thousands of hours in engineering and project management
Frequently Asked Questions
How can we consolidate our IT toolsets?
Never waste a business moment again. 1E’s Tachyon is a Real-Time Platform, which ensures instructions are performed instantly across one or millions of endpoints simultaneously.
1E’s intelligent agent requires only a single packet exchange for most IT operations, which means you can query and control all your endpoints with immediate results and without any performance concerns.
Tachyon scales to millions of endpoints and runs natively on Windows, Mac, Linux, Unix, Android, IoT and more.
How can we make further productivity gains with our ServiceNow investment?
The 1E Platform enables real-time investigation and task automation at all levels of IT. Its deep intelligence only requires a single packet exchange for most queries or actions. A performance issue, for example, does not require remote access and senior technicians need only fix the issue once before making the fix available for the employee to self-serve or a junior technician to safely deploy without the need for admin privileges. In many cases, a new baseline can be created so the problem never occurs again.
All this functionality is available through ServiceNow for end-to-end workflow and task automation. The result is significant productivity gains across all levels of IT.
How can I improve my end user experience with the 1E Platform?
1E’s Real-Time Platform, augments all levels of IT. 1E enables employees to self-serve any request, even a complete PC rebuild or replacement, and empowers IT to resolve incidents across the organization interactively and immediately. These resolutions are then encapsulated as new functionality so they can be safely deployed by lower-level technicians or as self-service. New baselines can also be created to automate configuration drift management.
Give employees the mobile-like experience they expect.
How can my helpdesk respond at the speed of business?
1E’s Real-Time Platform, is designed to make automation easy, even in large and complex organizations.
Technicians can interactively investigate, develop and test fixes across all endpoints, getting results immediately to confirm success and move on to the next issue. They can then empower lower-level technicians to implement the fix, enable employees to self-serve, or even create an automated remediation so no other employee experiences the same issue.