TeamViewer DEX: identify and resolve issues before they affect your end users
TeamViewer DEX is the way to find and resolve IT issues before they affect users. The platform overview highlights monitoring and insights into performance and user sentiment across applications and devices, with automation for quick fixes and context to help IT teams act.
Practical DEX applications
The official use-case overview covers asset management, compliance, performance optimization, proactive IT, and real-time visibility. These examples show how DEX can be applied across common workplace technology challenges.
Understand employee and device experience
Review stability, responsiveness, and performance across endpoints and software, and collect employee feedback to understand their digital experience.
Improve patch compliance
View patch status, prioritize with scoring, and use direct patching capabilities to help improve compliance.
Plan data-informed device refresh
Use real-time data to right-size devices and inform refresh cycles.
Troubleshoot Microsoft Teams
Troubleshoot Teams issues such as crashes or audio problems by clearing caches, restarting audio services, and collecting real-time call data.
Core DEX capabilities and add-ons
Explore DEX features for endpoint troubleshooting and automation, software and patch insights, experience analytics, employee sentiment, and application experience.
Conceptual summary, not a product interface.
Observe endpoint & app experience
Identify issues and priorities
Use automations or troubleshooting
Improve the employee experience
Endpoint Troubleshooting
Investigate and respond to endpoint issues, including security incidents, with troubleshooting tools designed to help resolve problems quickly.
Endpoint Automation
Automate quick fixes and repeatable remediation tasks across the device fleet.
Inventory Insights
Use software-usage insights to improve device stability and performance, and identify software that may be unused.
Patch Insights
Monitor patching progress and force-deploy patches when needed to improve coverage.
Experience Analytics
Track stability, responsiveness, performance, and sentiment across endpoints and software to understand the end-user experience.
Employee Sentiment
Systematically collect and measure employee feedback about their digital environments.
Application Experience Management
Get an insights-rich overview of on-device and web-based applications to support application performance and digital employee experience.
DEX Hub
Browse a library of 3,000+ ready-to-use automations to help address common IT issues.
Additional functionality
Software Reclaim
Use software-usage insights to identify and reclaim underused, redundant, or vulnerable software.
Device Refresh
Use device-refresh insights to optimize hardware expenses and provide users with better digital experiences.
TeamViewer ONE: the unified platform
TeamViewer ONE unites DEX capabilities with TeamViewer remote connectivity solutions in one platform.
Conceptual illustration—not product UI or proof of workflow.
DEX capabilities
Monitoring, performance insights & quick-fix automations
Unified into
TeamViewer ONE
Unified digital workplace platform
TeamViewer remote connectivity solutions
TeamViewer remote connectivity solutions
Unified into
Deployment and management support.
Our team are experts in deploying and managing TeamViewer DEX. Talk with our team about your deployment requirements. We can help plan your deployment and provide ongoing management support.