Our Insights on the market
TeamViewer’s Infinity Loop: Turning a Conundrum into Competitive Advantage
We have beeen a 1E partner, and now TeamViewer, for over 18 years. Through that time we have seen the market shift and technology evolve, particularly in the end user computing space which is our main focus. There was much excitement when TeamViewer announced the...
Reducing service desk tickets with TeamViewer DEX
Anyone who’s worked on a service desk knows that a large percentage of tickets aren’t complex — they’re repetitive. Slow laptops, applications that won’t launch, VPNs dropping, or devices running out of disk space. Users usually raise a ticket once the issue has...
Microsoft Ecosystem vs TeamViewer DEX Platform: A Comparative Analysis
Digital transformation has fundamentally changed how businesses operate, placing a greater emphasis than ever before on the quality of digital employee experiences. With endpoints becoming critical to daily productivity, it is essential to assess how well platforms...
Reclaim is actually the “killer-app”
I recall a conversation many years ago with Sumir Karayi, the then CEO of 1E. AppClarity, 1E’s SAM solution had just been released and we were chatting around what I thought of the product. In that conversation I recall telling Sumir that I thought AppClarity was...
Harnessing the Power of Device Refresh: A Sustainable Approach to Corporate Computing
In the dynamic landscape of technology, where innovation is constant and upgrades are frequent, the concept of prolonging the lifespan of personal computers, has emerged as a sustainable alternative with multifaceted benefits. This strategy goes beyond mere...
Why is security posturing so important for improving digital employee experience?
In today's digital era, businesses are increasingly focused on improving the digital employee experience to boost productivity and enhance overall operational efficiency. A seamless and user-friendly digital environment enables employees to collaborate effectively,...
The Top 5 Things You Should Know to Manage Your Employees’ Digital Experience Effectively
In today's digital age, managing employees' digital experience is crucial for the success of any organization. The digital tools and platforms used by employees can greatly impact their productivity, engagement, and overall satisfaction. As a manager, it is essential...
Digital Employee Experience (DEX) should be top of the agenda for every CIO
In today's digital world, it's not just about delivering an exceptional experience to customers that is important. As the way we work continues to evolve, there's a growing need to prioritize the digital employee experience (DEX) too. DEX refers to the experience an...
A DEX managed service is better for productivity than deploying employee surveillance.
With the rise of remote work and the growing demand for digital transformation, organizations need to focus on employee productivity and uptime more than ever. One way of doing this is by implementing Digital Experience Management (DEX) tooling, solutions that monitor...
Why I think Tachyon is the killer app for the remote working challenge
Ok, before you get too excited, lets start with a bit of a disclaimer. This opinion is targeted at the 1000's of companies with 1000's of devices that are now sitting unmanaged and exposed beyond their corporate firewalls. If you are part of a company with these...